We Get Letters: A Note From Harley-Davidson South


There are million customer service stories in the naked city and here’s one of them from Steve Otton, the service director at Harley-Davidson South in Miami, Florida. Knowing that some of those stories are of the horror variety, I dig reading stuff like this.

We all have great customer stories, but recently the Service Department at Peterson’s Harley-Davidson South (in Miami) was contacted by Mr. Tim Olsen with a bit of a different request.

Mr. Olsen is the Chief Engineer on the NOAA Ship Nancy Foster. Tim rides a 2004 FLHTC-I which travels everywhere with him on board the ship. Tim e-mailed us indicating he wasnancy foster having a charging system problem and asked if we could help. While a charging system issue is not a big deal, the Nancy Foster was going to be in Key West, Fla., with a three-day window, which presented a bit more of a challenge as Key West is about three hours down the road from the store. The Nancy Foster was at sea, our only form of communication was via e-mail.

harley southWe arranged for pick up through our local towing service, and Tim’s bike was picked up at USCG Trumbo Point mid day on Sept. 8. As he was riding from the ship to the main gate the bike died.

Tim’s bike arrived here, went right up on the lift, and after having a faulty voltage regulator replaced, went back on the truck and was returned to Tim in time for him to take a tour of the beautiful Florida Keys.

The crew in the Service Department thanks Tim for trusting his repairs to us. We never did get to meet him in person so we sure hope the next time the Nancy Foster is in town, Tim will stop in and say hello.

Steve Otton
Service Director – Harley-Davidson South.

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