Archive for the ‘service department’ Category

We Get Letters: A Note From Harley-Davidson South

September 23, 2009

There are million customer service stories in the naked city and here’s one of them from Steve Otton, the service director at Harley-Davidson South in Miami, Florida. Knowing that some of those stories are of the horror variety, I dig reading stuff like this.

We all have great customer stories, but recently the Service Department at Peterson’s Harley-Davidson South (in Miami) was contacted by Mr. Tim Olsen with a bit of a different request.

Mr. Olsen is the Chief Engineer on the NOAA Ship Nancy Foster. Tim rides a 2004 FLHTC-I which travels everywhere with him on board the ship. Tim e-mailed us indicating he wasnancy foster having a charging system problem (more…)