Posts Tagged ‘products’

Feeding the buzz

October 27, 2011

It’s been a day since it was announced that Steve Jobs died and it’s hard to ignore the avalanche of accolades and odes to the Apple man appearing across the interwebs.

As was referenced in this space back in the June 2011 issue of Dealernews, I’m a diehard Apple acolyte, and I happen to agree with nearly everything that’s been written about Jobs and his impact on Life as We Know It. If you boiled down the many and various ways our lives intricately intertwine with technology, you’d end up with Jobs and his vision of what could be — which more than anything were dreams writ large by a man of unmatched vision.

Here was a guy with a drive to create products that excite people and worm their way into the everyday existence of their users. He took a once-floundering company and turned it into a cultural flashpoint.

So here we are, forever swirling around the bowl of the powersports market’s endless flushing. All this twirling around can leave a person dizzy and discombobulated: Dare we keep our eyes raised high to the light or cast down into the abyss? I choose to keep my sights set upward and onward. Never mind the glass half full, I’m looking at the toilet half flushed. We’re not down yet.

And we won’t be down. Motorcycles are way too fun to go away. Yes, it would be great for a moto-Jobs to come along and raise the entire industry out of the stink, but that’s not likely. And maybe not necessary.

Look around, there are two-wheel visionaries hard at work among us. Dreams are being wrought into reality everyday.

Take Roland Sands. For my money, he’s one of the most forward-looking and creative individuals working in the aftermarket. His eponymous company continues to devise, design and build products that quite simply are like nothing else out there — from their custom bikes to the new

Clarity Line of hard parts (see-through timing cover, anyone?) to its just-released lineup of high-end and stylish apparel. RSD seems to exist on a different plane.

And then there’s Tom Seymour and his team at Saddlemen, where nobody ever seems to sleep.

How else to explain the company’s release of 100 new seats for Harley-Davidson and metric applications? There’s also an expansive amount of new luggage and luggage accessories aimed at the popular touring market. A new overseas factory owned and managed directly by Saddlemen. Nobody at Saddlemen is hunkering down waiting for blue skies.

How about Brian Klock and his team at Klock Werks? Not only is the crew from South Dakota breaking records at Bonneville, it continues to design and develop new products and come up with killer retail solutions to help dealers sell said product. I had a good conversation with Klock at the recent Drag Specialties Rocky Mountain Run about his windshields, parts and dealer programs such as the “Try It Before You Buy It” demo ride offering. Seriously, contact these guys. Not only will Klock knock you down with his enthusiasm and good grace, you might even get a personal visit from one of the Klock Werks’ crew members.

Chris Carter and Motion Pro continually produce new gadgets, tools and equipment to help ease motorcycle operation and maintenance. Cobra Engineering. Icon. Spidi. Drayko. GoPro. Klim.

All have something to keep we riders enthusiastic about being enthusiasts.

And check out Victory Motorcycles, Ducati and Triumph. These OEMs, and a couple others, continue to build some of the best bikes in the history of motorcycling — that is until the next round of new models comes around.

It would be impossible to discuss forward-thinkers without mentioning Erik Buell. H-D? Who needs ‘em. Buell is well into the next chapter in his life and it involves a motorcycle that is as impressive looking in person as it is on paper. Saw and touched the 1190RS up close, and it was one of those moments where I thought, “Should I be getting this excited about a motorcycle?”

So while the industry has yet to find its singular Jobs, it has dozens — if not more — of inspiring innovators who keep us buzzing along on the strength of their creativity. Much like with Apple and its striving for something ever more cool, the world of motorcycling’s never ending search for better continues to astound. Onward and upward.

Dennis Johnson
Editor in Chief
dennis.johnson@dealernews.com

These words are for you

September 29, 2011

Writing for a living is a strange thing. You put words down. You send them out and hope that someone reads them. And then you do it all over and over. It’s either an exercise in optimism or the most futile profession on the planet.

And then there was my editor’s note from our September issue, “You love what you do. Right?” This one seemed to stir something in our readers, perhaps the same thing that prodded me into writing it.

From the dealernewsblog.com, 2Big2Ride says this, “Makes you ask yourself how much energy do we all expend over the things we cannot control while being distracted from the positive things we can influence and control?” Agreed. (Though my agreement runs a few words shorter.)

And Lori Alminde brings it right into the powersports fold: “I work as a sales rep and I love my job more than anything. I’m a biker first, a sales rep second. … I don’t wanna do anything else in my life. I love what I do. I even have my two bikes in the living room.” Now those are some interior decorating skills I can appreciate.

Most agreed on one main point: There’s way too much negativity in an industry that is rooted in pure, unadulterated fun. Yes, times are bad, but let’s all be thankful we didn’t take the Al Bundy route to Shoe Sales Hell. Our own service columnist, Dave Koshollek explains things pretty well with, “The good thing about this business is the passion everyone has. The bad thing about this business is the passion everyone has. Time to put that passion in check, step back and realize that anyone involved in the powersports business is better than anyone not involved in the powersports business.” Thanks, DAKO.

On to other things …

¡Viva la evolución! so say the T-shirts and bumper stickers. And evolve we must for nothing stinks likes stagnancy.

In the pages of Dealernews. On the floor of Dealer Expo. In the dozen stops of the Progressive International Motorcycle Show. In the quiet corners of our own lives. We need tweaks, nips and changes to stay fresh, to keep moving.

Click on through our e-zine and you’ll likely see some new faces and names in the pages of this Dealernews.

One of the first new partygoers you’ll see is Rod Stuckey, founder and president of Dealership University who, along with EVP Tory Hornsby, will be penning monthly columns on Sales and Marketing best practices. For October, Stuckey offers advice on how to foster a good online reputation and encourage positive reviews by offering excellent service. Hornsby is up next for a lesson in Sales — stay tuned.

Another newcomer that will be appearing monthly is a feature that’s chockfull of data from ADP Lightspeed’s Data Services team. The info (p. 31) is the result of a partnership between Dealernews and ADP Lightspeed meant to provide dealers with a real-time snapshot of what powersports units consumers are buying.

The ADP Lightspeed Product Mix report uses information gleaned from a sampling of dealers using the LightspeedNXT DMS to compare units sold, by segment, on a month-to-month basis compared to 2010. See what segment is losing share while others are picking it up. Also, learn which segments are bringing in more sales revenue and which are decreasing. The goal is to give dealers some insight into what mix of units from each segment can help improve profitability.

The remainder of this issue is filled with the fresh and insightful news and features you’ve come to expect. If you’ve noticed from our cover photo, our feature dealer is of particular interest. While some battened down the hatches in the doldrums of 2008, Bill Comegys kicked into high gear at Grand Prix Motorsports in Littleton, Colo. I don’t want to give away the story, so here’s the short version: Comegys converted some unused space into Grand Prix Guns, and the firearms store will make up for 10 percent of the store’s total gross this year. Nicely done.

So, turn a page or two and check out some of the words we’ve laid down for you.

Dennis Johnson

Editor in Chief

dennis.johnson@dealernews.com

Going Retail: Creating a Real Store

December 1, 2009

This story originally appeared in the Dealernews December 2009 issue.

Dictionary.com gives the following definition for the word retail: “The sale of goods to ultimate consumers, usually in small quantities.”

But of course we all know what retail stores are — they’re the ones in the mall, the Banana Republics, the Nordstroms, the Apple stores. They’re all retailers, right? What about your store? When was the last time you considered your motorcycle shop a retail store? You sell goods to consumers, often in small quantities. That pretty much qualifies you.

Since I started at Dealernews, I’ve had the “retail” conversation with countless people — dealer principals, OEM employees, sales reps, folks from the big distributors — and we almost always come to the conclusion that too many powersports dealers and dealer employees see themselves as running bike shops and not retail stores. As such, concepts inherent to retail like merchandising and marketing are placed on the back burner.

This is not necessarily a good thing. You’re competing for customer dollars against the Banana Republics and Best Buys of the world, large retailers that spend millions of dollars each year on in-store merchandizing and marketing programs built around seasonal and promotional changes. Often these promotions and efforts are backed by studies of consumer behavior and specifically target buying habits.

As the products change in these large stores, so does the retail landscape. How often do your apparel displays change? Is your P&A department (more…)